You may view our products by either coming into our store or visiting our online store on our website.

Ordering

You may order products that you wish to purchase:

• In Person: Coming into our store and ordering it through one of our friendly sales staff. You will be issued an invoice on the spot.

• Over the Telephone: Calling us and ordering it through one of our friendly sales staff. Your invoice will be sent out via email or post.

• Online: Using our website and ordering it through our online store. You will be issued an invoice online and a copy will be sent to your email address.

Payment

You may make payment for the products you have ordered via:

• Credit or Debit Card: You may pay by credit or debit card by presenting your card in person at our store, by providing the details over the telephone or by entering in the details online when making payment at our online store. We accept the following credit/debit cards; VISA, MasterCard, Diners Club & American Express.

  If you have ordered via telephone you may provide your details when speaking with our friendly sales staff. Alternatively, you may want to come into our store to pay via EFTPOS (details below) with your credit or debit card (please make sure you bring your invoice or invoice number along with you).

  If you have ordered online you may provide your details during the online purchasing stage when asked for your payment details. If you do not feel comfortable providing your details over the Internet you may instead call us and provide your details when speaking with our friendly sales staff (please make sure you have your invoice or invoice number at hand). Alternatively, you may want to come into our store to pay via EFTPOS (details below) with your credit or debit card (please make sure you bring your invoice or invoice number along with you).

  Your order is marked as PAID as soon as the credit/debit card transaction has been successfully completed.

• Direct Deposit: You may pay by direct deposit at your local bank or by using Telephone or Internet Banking. After you have made payment please email us the payment confirmation details. If you do not email us we will not be able to process your order.

  Our Bank details are provided below:

  Bank Name: National Australia Bank
  Account Name: One Stop Building & Hardware Pty Ltd
  BSB: 085-483
  Account Number: 57020 5833

  Please ensure you correctly provide your invoice number in the payment description to make it easy and quick for us to process your payment.

  Your order is marked as PAID as soon as we have successfully received the transfered funds in our bank account.

• Cheque or Money Order: You may pay by cheque or money order in person at our store or by sending it to us by post. If you have ordered via telephone or online and would like to pay by cheque or money order in person please make sure you bring your invoice or invoice number with you. Alternatively, if you would like to post your cheque or money order to us please provide a copy of the invoice along with your cheque or money order and send it to our store. Your order is marked as PAID as soon as the cheque or money order has been cleared and the funds have been successfully deposited into our bank account.

• EFTPOS: You may pay with your Australian bank card or credit/debit card in person at our store. We accept all major bank cards and the following credit/debit cards; VISA, MasterCard, Diners Club & American Express. If you have ordered via telephone or online and would like to pay by EFTPOS please make sure you bring your invoice or invoice number along with you when making payment. Your order is marked as PAID as soon as the EFTPOS transaction has been successfully completed.

• Cash: You may only pay by cash in person at our store. Please do not send us cash by post. If you have ordered via telephone or online and would like to pay by cash please make sure you bring your invoice or invoice number along with you when making payment. Your order is marked as PAID as soon as the cash transaction has been successfully completed. 

Delivery

Delivery is only made once payment has been successfully received and your order has been marked as PAID.

We offer the following delivery options:

• Local Pickup: You may pick up your product(s) at our store. There is no charge for this. However you may be charged a Storage Fee if your product(s) remains uncollected for over 7 days after ordering.

• Australia Wide Delivery: We provide Australia wide delivery via Australia Post and our courier partners. The delivery costs vary depending on the size, dimension and shape of the products as well as the location of delivery.

  If you make your purchase in person at our store or over the telephone and would like the product(s) delivered you will be provided with a quote on the delivery cost there and then. This charge will be added to the purchase cost and you will be charged the total in one transaction.

  If you make your purchase through our online store and would like the product(s) delivered you will need to contact us to receive a quote on the delivery cost as soon as you have put through your order. This charge will be seperate to the purchase cost. You will receive another invoice for the delivery separate to the invoice you have already received for your purchase.

If you have any questions or need any further clarification about our ordering, payment or delivery details please contact us.